Returns, exchanges and reclamation

Returns and exchanges:

Returns and exchanges are accepted within two weeks from the delivery date.

According to Norwegian law you have the Right of withdrawal in 14 days from the date of delivery or personal pick-up of goods. The Right of withdrawal should be announced in writing to e-mail: hyggeriettillucie@gmail.com.

In case of return, the full amount be will returned to the buyer after the goods is delivered back to the seller. The payment will be returned to the same payment provider that the goods where paid with without unnecessary delays.

In case of exchange, the new product will be sent without unnecessary delays and after the returned product reaches the seller. If the new product is of another sort or not the same price, will the exchange be treated separately as a return and a new order. Take contact with the seller beforehand on e-mail: hyggeriettillucie@gmail.com.

Please note that it is the buyer that is responsible for the return/exchange shipping costs. Items that are not returned in its original condition, may be refunded only partly or the refund may be declined due to loss in value.

Items that are custom-made cannot be returned or exchanged.

Reclamation:

Please note that I give a special care to each and every product I make. However, if there is something wrong with the product or you receive another product than ordered, contact me without unnecessary delay to e-mail: hyggeriettillucie@gmail.com.

You can claim reclamation up to 2 years after the delivery date (or pick-up date). If it is possible to repair the goods, it will be repaired first. Otherwise it will be replaced with a new, same product if possible. If those options are not possible you will get refund. 

Please note that the reclamation must be approved by the seller first. It is important that you read The care instructions that is listed on this site with every product and treat the product accordingly. If the goods is damaged due to wrong or unsatisfactory care, the reclamation may be approved only partly or declined.